Fraud Alert: VistaPrint.com

Two weeks ago I ordered some business cards off of VistaPrint.com.  I had never used them, but they seemed to be a reputable company.  I should have done a cursory google search, because a couple days ago, I was checking through my credit card statement, and I stumbled across a $14.95 charge from a vendor that I didn’t recognize. “AP9*VISTAPRINTRWRDS US 888-243-6185 CT U”

It was obviously somehow affiliated with VistaPrint, so I called the listed 888 number.  I was greeted with a greeting that prompted me to pick one of three options to “quickly process your call”.  1) Enter your membership number 2) Enter your Credit Card # to which your membership was billed 3) Enter your home phone number

Doesn’t it kind of set the tone when one of the 3 options is entering your credit card number to which you were billed!?

After I was on hold for a couple minutes, I was able to talk to a woman who was able to pull up my account.  I said I had never agreed to a membership, and she said that I did when I went through the billing process at VistaPrint.com.  I told her that I had just gone through the billing process at VistaPrint.com to doublecheck all the agreements I had  agreed to.  I never once saw anything that pertained to a membership.  She responded by saying that I must have agreed to it, because a pop-up comes up, and I have to enter my email twice to agree to the membership.  Either way, she said, she could refund my money.  I went ahead and told her to do it.

What I didn’t tell her, was that there was no way that I could have agreed to the membership, because I have NoScript running in Firefox, which blocks ALL scripts, unless I specifically allow them.  In other words, there is no possible way that I agreed to this membership.

So, in conclusion, I would recommend that you do not frequent VistaPrint with your business.  Who knows what else they might do?

Josh

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11 thoughts on “Fraud Alert: VistaPrint.com

  1. Joseph Johnson says:

    This company will be reported to the FBI for further fruad investigation of withdrawing money from non-subscribers credit cards account that is on file. Do not order anything from this company or you will find yourself with many charges. This is a fraud.

    Like

  2. Hubbers says:

    Please don’t use Vistaprint or recommend it to your readers.

    Using Vistaprint could very likely lead to you being signed up to FAKE discount clubs and hundreds of dollars benig taken from you Visa/bank without your knowledge or permission.

    I have a huge blog post with all the details of all of the different scamming sites Vistaprint and Adaptive Affinity run and how best to get a refund.

    http://www.hubbers.com/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon/

    If you don’t believe me check this blog and the scores of comments form people who have been ripped off!
    http://www.thegeneva.com/vistaprint-scamvprewards-scam-warning/

    You can also sign this petition!
    http://www.petitiononline.com/mod_perl/signed.cgi?stop1111&1

    Like

  3. Coleman says:

    FYI everyone, a class action lawsuit is currently proceeding against VistaPrint for this very thing… VistaPrint Class Action

    Like

  4. Michbabe says:

    I also have been ripped off by vista print.
    I found the charges for 14.95 on my bank statement, not knowing what it was.
    I still am in the process of getting this cancelled and charges stopped.
    I will never order from vista print again and will tell ANYONE I talk to, to never use that company!!
    Sad when a business has to find sneaky ways to scam their customers.

    Like

  5. Dugan says:

    Me too. $14.95 a month since March 09. Found out today. I too did not sign up for anything. This scam is all over the net. How are these guys still in business?

    Like

  6. Peter says:

    I regret that I too have to be added to Vistaprint’s list of ripoffs. Unauthorised subscriptions of 9.95GBP each to both Vprewards.Com and Clubprem.Com –
    and absolutely nothing in return.Do not intend to let this rest. And will continue to let EVERYONE know exactly what I think of this underhand website.

    Like

  7. sandra says:

    I order some vista print cards and they gave my card
    number to vp club us ,need to check all of bank cards

    by this company!!

    Like

  8. Janina says:

    Me too. 14.95 a month since September 2009. Just found out today. I was scammed by Vista Print once before. Can not believe they still in business today.

    Like

  9. Erin says:

    Thanks for the post. I’ve heard lots of people recommend using VistaPrint for business cards, but “free” always gets me edgy and I checked WOT| Web of Trust before venturing too far on their website. The same complaints posted/commented here were echoed by people who had found fraudulent charges on their credit card bill.

    The sad thing is, problems with VistaPrint were cropping up years ago, and new customers are still using them.

    Like

  10. Julius says:

    This is insane! I ordered as most of u some business cards from vistaprint, the total amount was less than $50. I just made the order. When the confirmation email came, the total amount was smth less than 100$!!!! I have never seen or heard such a total fraud. this is reaching insanity! I guess they would b also charge me even more each month for stuff i never wanted….People be aware on where u give your infos and card numbers. it seems its full of scammers out there and obviously they are way smarter than the system. thats why their business is still on.

    Like

  11. M says:

    Really???
    I have been using them for a year and a half now, never had an issue but for one when the order didnt show up, refund was given.
    Never charged or over charged for anything, maybe some people need to read the boxes they click on.
    Have to say very shocked to find these blogs about VP, maybe I am a lucky guy? but then again I am not really lucky lol
    Anyway thought to add this as all the people with bad dealing with VP are posting so thought only fair that People with good Dealing with VP also post.

    Like

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